Last updated: January 2026
These Terms of Service govern your use of GameFlowUX services and website. By engaging our services or using our website, you agree to be bound by these terms. Our services include user experience research, usability testing, interface analysis, and related consulting for mobile games.
Clients must provide accurate project information, necessary game access, timely feedback, and payment as agreed. You are responsible for obtaining necessary permissions for research activities and ensuring compliance with applicable laws in your jurisdiction.
We commit to delivering services with professional standards and industry best practices. Service timelines, deliverables, and specifications will be outlined in individual project agreements. We reserve the right to modify service delivery methods to ensure quality outcomes.
Payment terms are specified in individual service agreements. Generally, payments are due within 30 days of invoice date. Late payments may incur interest charges. We reserve the right to suspend services for overdue accounts and require payment before resuming work.
Clients retain ownership of their game content and intellectual property. GameFlowUX retains rights to research methodologies, tools, and general insights. Specific deliverables and their ownership will be detailed in project agreements. We respect all intellectual property rights.
We maintain strict confidentiality regarding client projects, game content, business information, and research data. Our team members sign confidentiality agreements. We will not disclose client information without explicit written consent, except as required by law.
All research activities follow established ethical guidelines including informed consent, participant privacy protection, voluntary participation, and right to withdraw. We comply with relevant research ethics standards and institutional review board requirements where applicable.
Our liability is limited to the amount paid for services. We are not liable for indirect, consequential, or punitive damages. This limitation applies to all claims whether based on contract, tort, or other legal theories, except where prohibited by law.
We may modify services, terms, or pricing with reasonable notice. Either party may terminate services with written notice as specified in project agreements. Upon termination, we will deliver completed work and return client materials as appropriate.
Disputes will be resolved through good faith negotiation first. If unsuccessful, disputes will be subject to binding arbitration under Brazilian arbitration rules. The arbitration will be conducted in Rio de Janeiro, Brazil, in English or Portuguese as agreed.
We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, or technical failures. We will make reasonable efforts to minimize impact and communicate with affected clients.
Website users must comply with applicable laws and not engage in harmful activities including hacking, spamming, or distributing malware. We reserve the right to terminate access for violations. Users are responsible for maintaining account security and reporting unauthorized access.
We process personal data in accordance with our Privacy Policy and applicable data protection laws. Clients are responsible for ensuring they have lawful basis for sharing personal data with us for research purposes and obtaining necessary consents.
Clients agree to indemnify GameFlowUX against claims arising from client's breach of these terms, violation of laws, or infringement of third-party rights. This indemnification includes reasonable attorney fees and costs incurred in defense of such claims.
These terms are governed by Brazilian law. Any legal proceedings will be subject to the exclusive jurisdiction of Brazilian courts in Rio de Janeiro, except for arbitration proceedings as specified in the dispute resolution section.
We may update these terms periodically. Material changes will be communicated through email or website notices. Continued use of services after changes constitutes acceptance. For significant changes, we may require explicit agreement before continuing services.